FREQUENTLY ASKED QUESTIONS
- CAN I TRACK MY ORDER?
Yes, we provide tracking information with every order.
Shipments can be tracked using our tracking app.
Visit the "Track My Order" page to track your package using your tracking information.
- WHEN WILL I RECEIVE MY ORDER?
All orders are processed, prepared and shipped out from our warehouses within 4 business days.
Estimated shipping time is 4-12 business days for orders in the USA.
During holiday seasons, we may experience slightly longer shipping times.
- WHAT WILL MY PACKAGE LOOK LIKE?
We understand the need for discreet shipping. That's why all of our orders come in plain and unbranded packaging.
- CAN I ADJUST THE BRACELET'S SIZE?
Yes, the detachable extension which acts as a cover/cap for the bowl piece allows the length of the bracelet to be adjusted to fit your needs.
To shorten, simply undo the knot and pull the extra rope through the cover/cap of the detachable extension. You can then cut off the additional rope and tie it into a new knot.
- HOW DO I CLEAN MY PIPE BRACELET?
The Pipe Bracelet is very easy to clean: Simply unscrew all parts including the detachable extension, cover/cap, and the bowl piece itself.
It should then be easy to access the body of the Pipe Bracelet, which is flexible and can be straightened out, making cleaning a breeze unlike most pipes.
- DOES THE MOUTH PIECE TOUCH THE BOWL PIECE?
No, the mouth piece and bowl piece are connected by a separate, detachable extension that also acts as a screw-on cover/cap for the bowl piece.
The mouth piece and bowl piece can be revealed by removing the detachable extension.
- WILL THE BRACELET SMELL AROUND MY WRIST?
Like any smoking pipe, it's possible that the Pipe Bracelet could eventually "smell like a pipe" after prolonged usage. However, it is specifically designed with interchangeable parts and a screw-on cover/cap to keep any smells to a minimum and allow fast & easy cleaning.
It is recommended that you clean all parts of your Pipe Bracelet regularly and change the steel screen filters often to prevent any smells and increase the lifespan of your bracelet.